Automation of IT process management

Hello, colleagues! I am currently actively looking for information about systems for automating IT service management. I am interested to know what tools you use and which of them turned out to be the most effective. I would be grateful for any recommendations or advice that will help in choosing.

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Hello, friends! Discussing ways to improve management and process optimization is always relevant. In the current conditions, many companies are looking for effective approaches and solutions. It is good that here you can exchange opinions and experiences in order to better cope with current challenges. I hope this discussion will be useful!